9. LEADERSHIP STYLES AND ORGANISATIONAL PRODUCTIVITY IN TOURISM AND HOSPITALITY: THE MEDIATING ROLE OF TEAMWORK

Özet

This study examines the impact of leadership styles on organizational performance in the tourism and hospitality sector and the mediating role played by teamwork in this relationship. Due to the sector's interaction-based nature, leadership becomes a determining factor in employee motivation, service quality, and ultimately, productivity and profitability. The literature demonstrates that transformational, participative, servant, and shared leadership styles, in particular, foster team communication, trust, and a sense of shared purpose, leading to higher employee performance and a superior customer experience. Conversely, transactional leadership is more effective in routine, standardized tasks, while authoritarian leadership provides only short-term benefits during times of crisis. Research based on secondary data analysis reveals that teamwork is the primary mechanism that translates leadership practices into tangible performance outcomes. Recent approaches, such as AI-enabled leadership and green leadership, demonstrate the integration of digital transformation and sustainability goals into the sector's leadership landscape. However, the literature highlights the limited number of studies measuring direct relationships between financial indicators (RevPAR, ROA, customer loyalty, etc.) and leadership. The study suggests that this gap should be addressed in future research and that leadership development programs for practitioners should center on teamwork.

Yazar

Assoc. Prof. Dr. Mete Unal GIRGEN